JUMP! FAQsFind answers here to commonly asked questions about the JUMP!™ program.
What is JUMP!?
Where can I perform an upgrade?
What if my phone is damaged, lost, or stolen?
What should I do before trading in my phone?
What if I have a non-T-Mobile phone?
What if I want to pay full price for my phone?
Who is the provider of the JUMP! program?
How do I cancel JUMP!?
What is JUMP! On Demand?
What is JUMP!?JUMP! gives you the flexibility to redesign your phone when you need, not when you're told, without bother. There's no underlying holding up period. T-Mobile will pay the rest of the adjust on your Equipment Installment Plan (EIP), up to half of your unique gadget price tag. Any outstanding EIP adjust not secured by us should be paid by you at the season of the update.
Where can I perform an upgrade?JUMP! overhauls can't be finished via phone. You can either visit a T-Mobile retail location to play out your update, or read how to play out a redesign through My T-Mobile.
What if my phone is damaged, lost, or stolen?Forget about it! One of the considerable components of the JUMP! program is that it incorporates our Premium Handset Protection®, which gives assurance in case of coincidental harm, mechanical or electrical breakdown, misfortune, and burglary, and also Lookout Mobile Security Premium. In the event that your gadget is unintentionally harmed, lost, or stolen, you can essentially record a claim with Assurant Solutions to have your gadget supplanted. On the off chance that your gadget is failing, contact T-Mobile Customer Service or visit a T-Mobile retail location.
What should I do before trading in my phone?When you exchange your phone, T-Mobile guarantees that every single individual dat on your old gadget is for all time eradicated per industry standard procedures. Your redesign procedure will be less demanding, in any case, in the event that you get ready for exchanging your data before coming into overhaul. This could incorporate strides, for example, sparing the greater part of your photographs, music, or video documents to a SD card; going down instant messages; and sparing contacts to a SIM or SD card. In case you're exchanging an iPhone or iPad, recall to kill the Find My Device include.
What if I have a non-T-Mobile phone?The phone you exchange must be the phone financed with our Equipment Installment Plan (EIP). In any case, our standard exchange program offers aggressive exchange values for non-T-Mobile phones.
What if I want to pay full price for my phone?One of the key elements of the JUMP! program is that T-Mobile pays your outstanding EIP adjust upon exchange. In the event that you don't have an EIP adjust, then you'll be passing up a major opportunity for this extraordinary advantage. JUMP! still incorporates our Premium Handset Protection and Lookout Mobile Security.
Still, we know our clients esteem adaptability and some get a kick out of the chance to pony up all required funds for their gadgets in advance. That is the reason we made both JUMP! ($10 every month per line) and SCORE! ($5 every month per line). In any case, which one's ideal for you? This breakdown ought to help you choose which is a superior fit for you and your phone: