File a T-Mobile JUMP! or Premium Handset Protection (PHP) claim

File a JUMP! on the other hand Premium Handset Protection (PHP) claim 

Learn how to file a claim if your phone is covered with JUMP!™ or Premium Handset Protection® (PHP). Only the Primary Account Holder or an authorized user on the account can file a claim. Claims must be reported within 90 days of the incident, unless state law requires additional time.

To file a claim: 

1. Make sure you have the following information ready:

  • Your mobile number
  • The make and model of your device
  • The date the incident occurred
  • Proof of ownership and/or a government-issued ID
  • If stolen, the police report number. Learn how to report your phone as lost or stolen to prevent unauthorized usage.

2. Go to My T-Mobile and sign into your record.

3. Select PHONE at the highest point of the page.

4. In the event that there's more than one phone for you, you'll have to choose the name/phone number starting from the drop menu that is associated with the phone for which you're recording a claim.

5. Get to the protection site from either your gadget or PC:


  • From your mobile gadget, look to and select File a harm Claim for JUMP! 
  • From your PC, select the fancied line of administration and afterward File Damage Claim for JUMP! 


6. Contingent upon the kind of handset security your gadget conveys, you'll be taken to either the Assurant or Asurion site. The two organization names sound comparative, so ensure you know which site you're on before continuing with the following strides underneath.

In case you're taken to Assurant Solutions:

Check to ensure that the Mobile Number is the right one for the harmed phone. On the off chance that it isn't, do a reversal to My T-Mobile and pick the right mobile number starting from the drop menu.

Take after the well ordered bearings on the Assurant Solutions site to file your claim.

For more data about recording your claim or following your claim status, call Assurant Solutions at 1-866-866-6285.

In case you're taken to Asurion: 

Select the green File Claim catch.

Enter your Wireless Number, Name, and the Security Code you see.

Select the blue Continue catch.

Take after the well ordered headings on the Asurion site to file your claim.

For more data about documenting your claim or following your claim status, call Asurion at 1-866-268-7221.

If you're taken to Asurion:

Select the green File Claim button.
Enter your Wireless Number, Name, and the Security Code you see.
Select the blue Continue button.
Follow the step-by-step directions on the Asurion website to file your claim.

For more information about filing your claim or tracking your claim status, call Asurion at 1-866-268-7221.

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